1. MAIN TERMS
is a portal that offers online booking of excursions in destination
1.2 Portal destinationADRIATIC.com
is under the property of agency Atlantis Travel d.o.o.
1.3 The user of portal is obliged to follow all rules and terms which will be stated in further text.
1.4 By the use of any parts of portal destinationADRIATIC.com
and all its parts it is considered that the users are acquainted with all the terms and risks which occur from the usage of this web page and accept all the facilities and platform of this web page only for personal use and on their personal responsibility.
1.5 Portal destinationADRIATIC.com
holds author rights on all personal content (textural, visual and audio materials, date base and programmer's code). Unauthorised usage of any parts of portal, without the permit of author rights owner, is considered as violation of author's rights.
1.6 Portal destinationADRIATIC.com
consists of personal contents, partner's contents, free facilities and links to external pages. All the contents of portal destinationADRIATIC.com
you use at your personal responsibility and Atlantis Travel d.o.o. can not be considered reliable for any kind of damage which might occur while using the same.
1.7 Portal destinationADRIATIC.com
has the right to change, cancel ( temporarily and permanently) any content or services on portal without the obligation of previous notice. The responsibility of portal users is that , as a purpose of informing themselves, follow up notices on portal.
1.8 Portal destinationADRIATIC.com
respects privacy of portal users and visitors. The dates on user will not be given to the third party for an insight, except in the case when there is law regulated obligation.
has the right, according to the law, collect certain dates on users got during the use of portal. ACCESS AND USE OF PORTAL destinationADRIATIC.com
IS CONSIDERED AS A CONSENT ON GATHERING AND USING OF PERSONAL DATES OF USER ACCORDING TO MAIN TERMS OF PORTAL USE.THE USERS, FURTHER ON, AGREE WITH THE FACT THAT THE PORTAL destinationADRIATIC.com
and tourist agency Atlantis Travel d.o.o. CAN OCCASIONALLY ACCORDING TO ITS PERSONAL DISCRETION, WITHOUT PREVIOUS NOTICE CHANGE, DIVERSIFY, ADOPT, REMOVE OR IN ANY OTHER WAY UPDATE THOS POLICY OF PERSONAL DATES.
1.10 Portal destinationADRIATIC.com
collects dates first with the prime aim to offer you safe, effective and individual use of services, for service optimization, for sending of aimed marketing and promotional offers, including our partner's offers, for notices on new offers and for clearing up and elimination of violation of these Terms.
1.11 Portal destinationADRIATIC.com
in order to improve your experience of page browsing and further portal improvement, has to save small amount of information so called "cookies"
. Cookie is an information saved on your computer by the web page you visit. Cookies usually save your settings, web page settings, such as preferred language or address. Later on, when you open the same web page again, internet browser sends back cookies which belong to that page. This allows to the page to show information adjusted to your needs. By the use of portal destinationADRIATIC.com you agree to use Cookie.
Cookie can be disabled in settings of your browser. By disabling the cookie in your broper you can still search our portal, but it is possible that some its possibilities could not be available.
1.12 Portal destinationADRIATIC.com
tries, in every way, make all contents useful, informative and more update as much as possible, but it is not responsible for possible incorrect contents published on pages or for contents which are not on time updated, and all consequences connected to them.
1.13 Atlantis Travel d.o.o. is not responsible for possible break ups and mistakes in work of portal destinationADRIATIC.com
and it can not guarantee that all contents will be available and that it will undisturbedly function. If you notice any kind of mistakes, please inform us about it by the mail: email@example.com
1.14 Portal destinationADRIATIC.com
and all employees of portal and tourist agency Atlantis Travel d.o.o. are not responsible for damage created because of guilty of third party, partner-service provider (hotels, providers of transfer services, air company and so on.)
1.15 Portal destinationADRIATIC.com
or any other entity or physical person which participated in the creation and making of this Internet page, is not responsible for any kind of damage which might occur from the access to information, using or impossibility of information use on thi pages or any other mistake or lack in its contents.
1.16 Portal destinationADRIATIC.com
and tourist agency Atlantis Travel d.o.o. are not responsible for luggage or other private things which are destroyed, lost, damaged or stolen before, during and after excursion booked through he portal. Lost luggage or theft is registered at the provider of accommodation service, agency and authorized police station.
1.17 Portal destinationADRIATIC.com
and tourist agency Atlantis Travel d.o.o. do not take responsibility in case of injury, accident, death, any other kind of damage, loss or delay of service by third party, no matter if it is client or other service provider.
1.18 On portal destinationADRIATIC.com
for every published excursion it is clearly defined the price which may vary depending on the date and town of departure and number of passengers, children and babies. Price quotations are subject to change without notice.
1.19 Portal destinationADRIATIC.com
has the right at any time to change published prices (for example change in exchange rate, economical changes in country, changes in terms of other service providers and so on).
1.20 Portal destinationADRIATIC.com
has the right to change these using terms at any time and it will not be responsible for possible circumstances made by these changes.
2. SALE TERMS
2.1 Excursion booking
1.By the use of search on the left side "ONLINE EXCURSION BOOKING" find and choose excursion. We recommend to read useful information about excursion.
2.From the left side fill in parameters "Excursion booking" in a way that you choose one of the possible departure dates, departure town and number of adult passengers, children or babies. Under the item "Total" the total excursion price will be formed.
3. By the click on "Book" button you are led to safe page to fill in personal information, information on credit card and other necessary information.
5. On mail address which we have marked under item "Other information" you will receive confirmation on booking with the link to PDF version of ticket which is suitable for saving and printing.
2.2 Ways and terms of payment
The excursions are paid only online, by credit cards American Express, MasterCard, Visa, Diners or Discover. While making reservations of excursion the procedure leads you to page secure.atlantis-travel.hr which is protected by SSL protocol 128- bit encryption which protects WSpay system and enables safe entering of information from your card.
2.2.1 Conversion statement
Payment is always done in the Croatian Kuna.
The amount that will be charged to your credit card is realized in such a way that the Croatian Kuna is converted into your currency at the current exchange rate of the Croatian National Bank. When you are charged, the amount is converted into your local currency at the exchange rate of credit card that you paid.
As a result of this conversion there is a possibility of a slight difference from the original price
stated in our web site.
2.3 Cancelation and reversal of excursions
- The organizer has the right not to hold the excursion in the case that the minimum number of passengers was not registered (min. 6 tourists) or in case of force majeure.
- in case that the tourist cancel the excursion reservation up to 48 hours before the beginning of the excursion, organizer has the right to charge 20% of total excursion price
- in case that the tourist cancel the reservation before the starting of excursion within 48 hours before or less, organizer has the right to charge full excursion price
- for excursions bought from the other representative we do not hold any responsibility and we do not accept any kind of reclamations for that excursions
- during the excursion, tourists are required to keep ticket-bill because of possible controls. In the event that no ticket-bill, paid a penalty whose amount to 3 times higher than the price of the ticket
2.4 Reclamations and complaints
Reclamations and complaints on excursion, guide and other segments of excursion you can send by e-mail on address firstname.lastname@example.org
, message subject "Reclamation (or Complaint) on excursion". In your message you need to state the name of excursion, excursion date and the reason for reclamation or complaint. The management of tourist agency Atlantis Travel d.o.o. will consider your every reclamation or complaint and decide if there is solid ground for making the same. If the reclamation or complaint is justified it will be proceeded with the actions in order to solve this disputable situation in a fast and effective way for both parties.
Details of the competent body whose official supervision is subject to the activities of the travel agency: State Inspectorate, Tourist Inspection, Šubićeva 29, 10000 Zagreb
NOTIFICATION ON THE METHOD OF SUBMITTING THE CUSTOMER COMPLAINT
In accordance with Art. 6 item 3 of the Law on Provision of Services in Tourism ("Narodne novine" 130/17) we inform customers that a complaint which express their dissatisfaction with respect to the purchased product or service provided may be submitted in writing and in the business premises and they will receive confirmation of this objection without any delay. An objection can also be filed by post to the following address:
Atlantis Travel d.o.o.
35000 Slavonski Brod
Atlantis travel d.o.o.
10 000 Zagreb
or to the e-mail address: email@example.com
or to the Book of Appeal that is exhibited at the office.
The response to the written complaint of the consumer will be given in writing no later than 15 days from the date of receipt of the complaint, so please leave us your contact address for delivery of the response.
Name and surname: ___________________
Response delivery address: ___________________
Statement concerning the protection of personal data
"The representative is obliged to issue ticket-bill, and the tourist is obliged to take the ticket-bill and have it with themselves during whole excursion"
- By sending this inquiry I explicitly state that I voluntarily offered the disposal of my data to Atlantis Travel and am allowing that they use the same for the intent of the protection of my personal interests in all affairs contracted with Atlantis Travel.
- This includes forwarding my personal data to third persons. Third persons are considered to be these persons that are essential for the realization of voyages concluded between Atlantis Travel and me.
- I explicitly allow Atlantis Travel to use my personal date in their domestic and international evidence.
- I agree that Atlantis Travel may use my personal data two years.
MINISTRY OF FINANCE OF THE REPUBLIC OF CROATIAN
3. STATEMENT ON PROTECTION AND COLLECTION OF PERSONAL INFORMATION AND THEIR USE
3.1 Portal destinationADRIATIC.com
is obliged to provide protection of personal information of buyers, in the way to ask for only necessary, main information on buyers/users which are needed for fulfilment of our duties; informs buyers about the way of using of collected information, regularly give the buyers possibility of choice on using of their information, including possibility of decision whether they want or not their name to be cleared from the list which is used for advertising campaign. All the information on users are strictly protected and available only to employees who use it for proceeding the job. All the employees of portal destinationADRIATIC.com
and business partners are reliable for compliance of privacy protection principles.
4. STATEMENT ON CONVERSION / CURRENCY CONVERSION (FOR FOREIGN CITIZENS)
4.1 All payments will be effected in Croatian currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.
5. ACCEPTANCE OF USING TERMS
5.1 Portal destinationADRIATIC.com
and tourist agency Atlantis Travel d.o.o. will consider that the user has previously read and accepted all the terms of using, before using the portal.