Destination Adriatic - Affiliate program

ONLINE BOOKING

How to book excursion?

1. Use Search to find excursion

2. Choose date and place of departure and number of persons

3. Fill in the details of persons

4. Print out your ticket and bring it with you to excursion

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What is DESTINATION ADRIATIC Affiliate program?

DESTINATIONADRIATIC Affiliate program offers additional profit possibility in Croatia. Due to simplicity of its use, it is dedicated to almost everybody and it enables earning by promoting the excursions, no matter of previous experiences in tourism, marketing and informatics

Who is DESTINATION ADRIATIC Affiliate program intended to?
DESTINATION ADRIATIC Affiliate program can be used by every legal or physical entity with their own internet web pages, portal, blog, browser and all who want to maximize the impact of its web and want extra profit.

What are the advantages of partnership with DESTINATION ADRIATIC?

Reserved excursions 24 hours prior to departure are not cancelled
Processing of reservation in real time and online payment
Quality guarantee
Every excursion booked by the visitor on DESTINATION ADRIATIC pages directing from your web page, brings you profit
You only set up DESTINATION ADRIATIC on your web page, and professional users service of DESTINATION ADRIATIC completely takes over the entire communication with the visitor
Statistics accuracy in the number of clients, realized sale and provision
Multilingual communication with the client in his/her native language
Membership in DESTINATION ADRIATIC Affiliate program is simple and free.

GENERAL TERMS OF DESTINATION ADRIATIC Affiliate program

CONTRACT
Contract is concluded between tourist agency ATLANTIS TRAVEL Zagreb d.o.o. OIB 54089624563, with the headquarters on address Petrinjska 59, HR-10000 Zagreb, the owner of the internet web page DESTINATION ADRIATIC and every legal or physical entity with their own internet web page and which through online application form enters its information for participation in DESTINATION ADRIATIC affiliate program ( in further text: affiliate partner). By filling out the online application form, Affiliate partner completely accepts the terms of the contract. The contract defines the terms of participation, as well as the rights and obligations of participating in an affiliate program.

MUTUAL RELATIONS BETWEEN THE CONTRACTUAL PARTIES
This contract does not represent the agency’s B2B cooperation and affiliate partner does not receive authority for the presentation of DESTINATION ADRIATIC services that are not defined by this contract. ATLANTIS TRAVEL reserves all rights regarding the name of company, the sign of the company, logo, text and other graphic elements and intellectual rights.
Services defined by this contract are excursions where ATLANTIS TRAVEL is the main organizer.
None of the regulations of this contract represent any kind of partnership, joined investments or any kind of agency cooperation where affiliate partner would get the authority to offer different forms of presentation of services and products of ATLANTIS TRAVEL which are not defined by this contract or exclusive representation between contractual parties.

PARTICIPATING IN DESTINATION ADRIATIC Affiliate program
Every legal or physical entity with their own web page has the right to participate. An entity becomes an Affiliate partner the moment the information for access is given (username + password). In order to receive username and password, it is necessary to fill out DESTINATION ADRIATIC affiliate online application form. After entering the requested information online, Affiliate partner is given username and password if he fulfils ATLANTIS TRAVEL terms for entering the affiliate program. Affiliate partner uses affiliate program for taking over the codes which he places on his web pages in order to direct visitors to www.destinationadriatic.com

Entering the affiliate program is enabled for all web pages that do not include the following contents:

comments containing hatred, violence, abuse
erotica and pornography, violence, any form of discrimination (religious, national, disabled, racial, sexual…)
Illegal activities (“warez”) that in any way threaten intellectual ownership and rights
Use of “spyware” and dialer automatic scripts, and other malicious scripts that threaten the privacy of users.

ATLANTIS TRAVEL has the right to cancel the right to participation for affiliate partner at any moment if any of the above stated elements are confirmed during the regular examination of Affiliate partner’s web page.

THE MANNER OF CONNECTING INTERNET WEB PAGES
For participation in an affiliate program, Affiliate partner can use:

text or picture with Affiliate connection or
Affiliate iFrame (browser)

Affiliate link follows the visitors on DESTINATION ADRIATIC and records realized booking under your affiliate number.
B2C iFrame is a browser which directs the visitors on DESTINATION ADRIATIC and assigns to every request your affiliate number and records realized bookings under your affiliate number.
It is important that affiliate URL is used in an original format because even the slightest change to the given link will cause the incorrect functioning of the affiliate program and therefore the accurate information for monitoring the affiliate partnership can not be guaranteed.

Affiliate partner can use both affiliate forms on one or more web pages. Affiliate partner also has the right to advertise all services or products from DESTINATION ADRIATIC offer. In the case if special offer is chosen, on the link of chosen offer (HTML address) personal affiliate number should be added ("?aid=<affiliate_id>").

RECORDS OF TURNOVER, THE AMOUNT AND DINAMIC OF PAYMENT OF PROVISION*

By filling out an online application form Affiliate partner receives its username and password for accessing affiliate account within DESTINATION ADRIATIC web pages. Within its online account, Affiliate partner has complete insight in number of visitors, realized reservations, total achieved turnover and affiliate payments.
Affiliate partner realizes the provision on the realized reservations after the guest finishes using the service or when there is not possibility of cancellation. The percentage of provision is determined by the turnover in one accounting year. Accounting year starts with the first day in the month when the partner filled in the application form and it lasts for 12 months, or in other words 12 accounting periods.

The percentage of provision is defined depending on the statues of the partner at the moment the provision was paid and in the following manner:

Income in EUR (annual):		Provision %
Up to 5 000€		8%
5.001-15.000€		9%
15.001-25.000€		10%
25.001-50.000€		12%
more than 50.001€		according to agreement

Affiliate partner who is legal entity, tradesman or person performing an independent professional activity is obligated to issue the invoice on the basis of which ATLANTIS TRAVEL pays the provision within 30 working days. If an Affiliate partner is person from Croatia, it is necessary to sign the contract on intermediation. Affiliate partner with the contract takes over the obligation of paying the appropriate taxes to the state and ATLANTIS TRAVEL does not take any responsibility for eventual lack of paying taxes to the state by affiliate partner. The minimum amount for payment is 150 EUR. ATLANTIS TRAVEL and Affiliate partners each pay their own costs of money transfer in the bank if there are provision payments in a foreign currency. If the amount for payment is smaller than 150 eur, the amount will be paid, but in that case transaction fees are to be settled by the recipient. Eventual complaints regarding paid amount are to be submitted by the Affiliate partner in a written form within eight (8) days from when the provision was paid. Additional complaints will not be taken under consideration.

RESPONSIBILITY OF CONTRACTUAL PARTIES
Affiliate partner does not have any responsibility concerning the client who reserved certain service within the frame or web page DESTINATION ADRIATIC. DESTINATION ADRIATIC completely takes over the entire communication with the visitor: answering on the request of potential clients, issuing offer and invoice, payment control, reservation confirmation and sending of excursion ticket, reservation cancelation, resolving eventual complaints and accepting and offering all needed help to the clients on the spot.

Affiliate partner is not responsible for the accuracy of the information(price, description, pictures, availability) published within frame or on the web page DESTINATION ADRIATIC.
If the specific client, from any reasons, does not fulfill ATLANTIS TRAVEL standards, ATLANTIS TRAVEL has the right to refuse the service from its program.

ATLANTIS TRAVEL is not responsible for wrongly calculated prices and provision occurring from “printing mistake„ on web page DESTINATION ADRIATIC or within frame. ATLANTIS TRAVEL is not responsible for damage due to error in the server, for electrical blackouts, weather or "higher force" cases. ATLANTIS TRAVEL is not responsible for the damage done to the Affiliate partner’s web page proven to be caused due to membership in the affiliate program.

ATLANTIS TRAVEL is not responsible for the damage of unaccounted provision if it is stated that it is the result of unprofessional handling of Affiliate tools or due to eventual erasing of cookies by the visitor.

ATLANTIS TRAVEL reserves absolutely all rights regarding the name of the company, the sign of the company, logo, slogans, text, photos, design and graphic elements. Change of logo, heading or banner on behalf of Affiliate partner is forbidden. In case if Affiliate partner requires advertising by the use of different presentation forms or contents than offered, Affiliate partner needs to submit the proposition to ATLANTIS TRAVEL and receive the permit.

Information on DESTINATION ADRIATIC internet web pages are considered to be correct at the moment the information is entered. All the information are the subject of regular checking, and all eventual incorrect information will be removed. ATLANTIS TRAVEL reserves the right to change information in the description and prices of individual accommodation units and services offered on its internet web pages.

Information published by Affiliate partner, connected to ATLANTIS TRAVEL offer, have to correspond to DESTINATION ADRIATIC web pages. If ATLANTIS TRAVEL, by the insight of partner’s web page, finds the information which are not in accordance with the Contract, Affiliate partner is obligated to make the necessary changes within 48 hours of being notified , otherwise ATLANTIS TRAVEL has the right to determine the participation in Affiliate program.

ALTERATIONS TO THE REGULATIONS AND DURATION OF THE CONTRACT
By filling out of online application form or by sending the request for registration by e-mail, Affiliate partner confirms that he has read and accepted the terms of this contract.
ATLANTIS TRAVEL has the right to change, according to its needs, any article of these General terms without previous written or verbal notice. New changes become valid when published on DESTINATION ADRIATIC web page, and information regarding the executed changes can be obtained by the Affiliate partner with regular checking out of DESTINATION ADRIATIC web page.Should the affiliate partner not notify ATLANTIS TRAVEL within 15 days of the changes being publicized that it does not agree with the changes in writing, ATLANTIS TRAVEL will assume that the Affiliate partner is in agreement with all the changes that have been made.
The contract is closed for an undefined time from the moment of approval of affiliate partner’s internet web page by ATLANTIS TRAVEL.

AUTHORITY OF THE COURT The contractual parties are obliged to resolve any eventual disputes and misunderstandings by mutual agreement. If a mutual agreement is not possible, the authority of the Commercial Court in Zagreb is then authorized.

Affiliate support: web@atlantis-travel.hr Become our affiliate partner

STANDARD INFORMATION FORM FOR PACKAGE TRAVEL CONTRACT WHERE THE USE OF HYPERLINKS IS POSSIBLE

ANNEX I , PART A

1. when the travel organizer is the travel agency Atlantis travel
When a combination of package travel services is offered in terms of the Law on the Provision of Tourism Services: The traveler has all the rights arising from the provisions of the Law on the provision of services in tourism relating to the package deal. Atlantis travel travel agency is responsible for the proper execution of the package deal as a whole. The Atlantis travel travel agency has a statutory guarantee for the reimbursement of passenger payments and, if the transport is included in the package deal, ensuring the repatriation of passengers in the event of insolvency. More information on the most important rights related to the package deal agreement can be found at:

2. when the travel organizer is another travel agency
When a combination of package travel services is offered in terms of the Law on the Provision of Tourism Services: The traveler has all the rights arising from the provisions of the Law on the provision of services in tourism relating to the package deal. The travel agency that organizes the trip is fully responsible for the proper execution of the package deal as a whole. The travel agency that organizes the trip has a legally prescribed guarantee for the compensation of the passenger's payments and, if the transport is included in the package deal, ensuring the repatriation of the passenger in case he becomes insolvent.

Key rights under Directive (EU) 2015/2302 :

Travellers will receive all essential information about the package before concluding the package travel contract.
There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
Travellers are give an emergency telephone number or details of a contact point where they can get in toucher with the organiser or the travel agent.
Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
The price of the package may only be increased if specific costs rise (for instance , fuel prices) and if expressly provided for in the contract and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organise reserves the right to a price increase, the traveller has a right to a price recddution if there is a decrease in the relevant costs.
Travelers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other then the price, are changed significantly. If before the start of the package the trader resposible for the package cancels the package, travellers are enittled to a refund and compensation where appropriate.
Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exeptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justiable termination fee.
If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and substantially affects the performance of the package and the organiser fails to remedy the problem.
Travellers are also entitled to a price reduction and/or comepnsation for damages where the travel services are not performed or are improperly performed.
The organiser has to provide assistance if the traveller is in difficulty.
If the organiser or, in some Member States, the retailer becomes insolvent, paymets will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the packge and if transport is included in the package, repatriation of the travellers is secured. Atlantis travel has taken out insolvency protection with Insurance company UNIQA OSIGURANJE: Insurance policy 11-7002952820 ¨ Security gurantee policy 45-7002952813., info@uniqa.hr, telephone 03851 6324 200, telefax 0038516324250, Planinska 13a, Zagreb Croatia.
Travellers may contact this entity or, where applicable , the competent authority Ministry of Tourism , Prisavlje 14, 10 000 Zagreb, e-mail: pravni@mint.hr, tel. +385 1 6169 243. Direcitve ( EU) 2015/2302 as trasnposed into national law
http://eur-lex.europa.eu/legal-content/HR/TXT/PDF/?uri=CELEX:32015L2302&from=HR Close

RESOLUTIONS OF COMPLAINTS
The traveler has the right to submit a complaint due to the unfulfilled agreed upon service. The traveler is obligated to issue a written complaint to ATLANTIS within 8 days after the finalization of the trip. Complaints issued after the deadline of 8 days will not be taken into consideration. We emphasize that it is in the best interest of the traveler to perform in good will and to show good will in solving the complaint during the trip and to submit his written complaint to the service provider on the spot (front desk, transport operator, caterer or travel agency in the destination) and to seek a written confirmation from the service provider that they received the complaint. Every traveler – contract carrier, issues a complaint individually. ATLANTIS will not take group complaints into consideration. ATLANTIS is obligated to issue a written solution for the complaint within 15 days after receiving the complaint and this is to be done in the way the complaint was received (e-mail, mail or personal deliver where it will be responded to through a written package with a return receipt). ATLANTIS will solve only those complaints where the traveler submits evidence that he has submitted a complaint to the service provider on the spot and that the cause could not be removed on the spot. If through the fault of ATLANTIS the program or a part of the service was unfulfilled, the traveler has the right to compensation to the height of the real value of the unused service and this cannot include already used services as well as the entire amount of the arrangement. In case of last minute contracts OR contracts where the TRAVELLER finds out the accomodation title upon arrival at the destinaton (promotions like fortune, roulette, no name, ace, jocker...) the TRAVELLER will accept all inherent risks. Such journeys involve unpredictable conditions (Force Majeure) which ATLANTIS cannot control in any way. What is more, the traveller has opted for this kind of arrangement due to special price, therefore any responsibility for claims arising from this arrangement will be waived by ATLANTIS.
In case of disputes related to online sales and service contracts, a consumer can file a complaint or submit his dispute through an interactive platform created to resolving disputes online, accessible via the following link: https://ec.europa.eu/consumers/odr/
In any case, the applicant may submit a proposal for conciliation to the Center for the Conciliation of the Croatian Chamber of Economy, Rooseveltov trg 2, 10000 Zagreb, mirenje@hgk.hr, www.hgk.hr
Until ATLANTIS delivers a decision, the traveler shall abandon mediation of any other person, court establishments or providing information to the media.

NOTIFICATION ON THE METHOD OF SUBMITTING THE CUSTOMER COMPLAINT

In accordance with Art. 6 item 3 of the Law on Provision of Services in Tourism ("Narodne novine" 130/17) we inform customers that a complaint which express their dissatisfaction with respect to the purchased product or service provided may be submitted in writing and in the business premises and they will receive confirmation of this objection without any delay. An objection can also be filed by post to the following address:

Atlantis Travel d.o.o.
Slavonija 1/3
35000 Slavonski Brod

or

Atlantis travel d.o.o.
Petrinjska 59
10 000 Zagreb

or to the e-mail address: croatia@atlantis-travel.hr or zagreb@atlantis-travel.hr

or to the Book of Appeal that is exhibited at the office.

The response to the written complaint of the consumer will be given in writing no later than 15 days from the date of receipt of the complaint, so please leave us your contact address for delivery of the response.

Customer:
Name and surname: ___________________
Response delivery address: ___________________
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